From promotions and withdrawals to referrals and betting records — find answers in Bangla to all your Mostpala questions, right here.
If you don't find your answer in the FAQ, there's no need to worry — there are a few more options available
Whether you're new to Mostpala or a long-time member, questions are bound to come up. Stuck on a withdrawal, not sure where your bonus was credited, or can't find the live score for a match — this FAQ page is here for exactly those moments.
Questions are organised into seven categories: Promotions, Account, Financial, Referral, Technical, Sports, and Records. Click the filter buttons at the top to view only that category, or type any keyword in the search box to instantly filter matching questions.
A lot of users have questions about the Mostpala withdrawal process. Simply put — if your KYC is complete and your balance is sufficient, funds typically arrive on your mobile within 5–15 minutes. KYC means verifying your identity by submitting a photo of your national ID and a selfie. You only need to do this once; it won't be required for future withdrawals. Your first withdrawal cannot be processed without completing KYC — this is a security measure that protects you.
There's a common misconception about the referral program — simply sharing your link isn't enough to earn a bonus. Your friend must click the link, complete registration, and make their first deposit. Both conditions need to be met before the bonus is credited to your account. There's no cap on the number of referrals — the more friends you bring in, the more bonuses you earn. You can track everything from the referral dashboard, which shows separately how many people clicked your link and how many have made a deposit.
It's worth clarifying how promotion updates work. Mostpala offers two types of promotions — general offers available to all members, and personalised offers available only to specific members. General offers Latest Promotions on the page. Personalised offers are only visible on the dashboard after logging in. That's why it can sometimes look like there are no offers — but once you log in, you'll see bonuses waiting for you.
A word of caution when updating your profile. Changing your mobile number or full name requires contacting support — it takes a little time, but it's necessary for security purposes, as this information is tied to payment processing and KYC verification. If you lose access to your mobile number or switch SIMs, notify support as soon as possible, since being unable to receive an OTP on your old number may lock you out of your account.
Live Sports and real-time odds are among Mostpala's most popular features. Cricket enjoys an enormous following in Bangladesh, which is why Mostpala's live betting markets for the BPL, IPL, and international cricket are always the most active. Match Odds on the page, odds are visible before a match begins and update as live odds once the match kicks off.
Many users aren't aware of where to find their betting and transaction history. On Mostpala, every bet and transaction is saved and can be easily viewed from the dashboard. It's a useful tool for understanding your gaming patterns — which types of bets you win more often, where you tend to lose, how much you deposited in a given month — all of which can help you play more mindfully.
Open an account at Mostpala and get the full experience — live betting, Sports Betting, gaming, and bonuses. Support is always available whenever you need it.